customer service

FAQ

Take a look at our FAQ page, a collection of frequently asked questions to provide you with the information you need quickly. Browse through our answers to resolve your questions and optimize your Wheeleo®️ experience.

Table of contents

Webshop

Delivery time is 5 to 10 days from date of dispatch.

Packages are prepared every Monday and dispatched on Tuesdays.

Register your two-year legal warranty(Wheeleo®️ Care) by filling in the online form.

Payment options include credit card, Bancontact and bank transfer.

You can track the progress of your parcel using the tracking code which will be sent to you by email as soon as your order has been dispatched.

If you are not satisfied with Wheeleo®️, you can contact our customer service department via the contact form. To avoid unpleasant surprises, we offer rental.

If you have not received an order confirmation, please contact us via our contact page.

Please contact us to cancel your order via our contact page.

Please contact us to cancel your order via our contact page.

When validating your basket, you can enter your promotional code in the appropriate field.

Payment options include credit card, Bancontact and bank transfer.

The legal warranty lasts for two years.

For information on the conditions of reimbursement by the French social security system, please consult the “Reimbursement” page.

You can buy Wheeleo®️ on our website or from your nearest retailer. Find your nearest dealer on the dealer map.

Wheeleo®

There’s no brake, and that’s much better!

An important feature of the Wheeleo® is that there’s no need for brakes. Thanks to its castors, the Wheeleo® will always be in the right place for its user. In the event of loss of balance, the user will spontaneously move the Wheeleo® to the most convenient position to regain balance, without lifting it. Adding brakes would mean replacing the wheels with plugs, as the brakes block the wheels. As a result, the Wheeleo® would wobble and the user would fall.

The idea that the Wheeleo® rolls when you lean on it is a misconception. Sitting on a chair with castors, you put all your weight on it. The chair never moves. It’s the same with Wheeleo®.

100% of users will confirm that brakes are not necessary and that the Wheeleo® gives them all the stability they need for improved walking quality.

See testimonial by Ms B.

Explanation: Wheeleo®️, no brake?

Wheeleo® is designed for indoor and outdoor use on flat surfaces. So it’s important to pay attention to soil quality. Wheeleo® can be used in many parks, shopping centers, parking lots and sidewalks. It’s important that the wheels can turn freely. The size of the wheels makes it possible to overcome small obstacles. For larger obstacles or places where the wheels cannot turn freely, simply lift the Wheeleo®.

  • Or as a crutch if you need to unload your opposite lower limb (pain, weakness ++, …). Wheeleo®️ will be close to you.
  • Either as high as possible to help you maintain your balance without putting too much pressure on the handle. The Wheeleo®️ will then be further away from you.

Don’t hesitate to test several heights to find the one that suits you best. Ask a healthcare professional to accompany you.

There are several ways to test Wheeleo®️ before making a purchase. Visit the “test Wheeleo®️”page

Rental is available via our webshop. Choose ‘rental’ in the “duration” menu. Visit the “rent a Wheeleo®️”page to find out more.

Wheeleo®️ is a Belgian innovation invented by Geoffroy Dellicour, a physiotherapist for over 20 years at the Centre Hospitalier Neurologique William Lennox. Wheeleo®️ is made in Belgium. It is completely assembled at Entre Group, an adapted work company in Heppignies.

The four-wheeled walker provides continuous support while allowing the user to lean on it. However, he needs both hands to use it. You also need room to maneuver. Opening a door with the help of a walker is a relatively complex task. It’s not uncommon for people to abandon their walker at the entrance to their home and move around unaided, simply because it’s too cumbersome.

The Wheeleo®️ takes up the main advantage of the four-wheeled walker, i.e. the possibility of leaning on it while moving, but with a smaller footprint. The Wheeleo®️ enables its user to move around safely in the tightest of spaces (entrance hall, kitchen, toilet, bedroom at home or in MR/MRS, etc.). It’s autonomous and stays in motion.

Classic canes, tripods, quadripods… all have the same characteristic: they no longer provide any assistance when lifted to be moved forward. About 50% of the time, the rod is in the air. Even more so when changing direction.

With Wheeleo®️, we offer our users continuous support! Thanks to its wheels, the user can position it where it helps best, while leaning against it.

Another important feature is that Wheeleo®️ stands on its own, even when bumped. This is not the case for a conventional rod. As a result, it is always at its user’s side, like a faithful companion, always ready to help.

Yes.

The Wheeleo®️ has a handle that can be adjusted between 77.5 cm and 101.5 cm. Children over 1m20 can use Wheeleo®️.

See testimonial

To find out about all known refund options, visit the “refund” page.

Both of them!

The Wheeleo® will accompany its user in his daily life as well as helping him in his rehabilitation.

In everyday life, the Wheeleo® is a real companion, accompanying its user everywhere. He stands next to him, helping him in the smallest of spaces, such as an entrance hall, a kitchen, a dining room or even a toilet.

During rehabilitation, Wheeleo® enables spontaneous, early adoption of a more normal gait. This allows us to move more quickly, and thus promote faster recovery.

It’s not really a question of inside or outside. Attention must be paid to the type of cladding. It is important that the Wheeleo® wheels are able to turn freely. That’s how it helps the most.

Its use on grass, gravel or thick carpet is therefore not recommended. The Wheeleo® must be lifted with each step if the user wishes to cross this type of surface.

Similarly, if the user encounters an obstacle (a curb, a loose paving stone, etc.), he or she can simply lift the Wheeleo® to clear the obstacle, and then resume walking by rolling the Wheeleo®.

No.

Wheeleo® is ultra-intuitive to use. From the very first steps, the user will position it where it best helps him. Using a conventional cane requires a certain amount of coordination and attention. It’s the same with a walker, which you need to learn how to handle, especially in tight spaces (bedroom, hall, door opening, etc.). Wheeleo® sweeps away all these constraints, allowing users to concentrate on their activity and the outside world.

No.

To move the Wheeleo® sideways, you need to make a lateral movement. If you make the same movement with a conventional cane, the cane tips over and you fall. The Wheeleo® will move without tipping over. It positions itself where the user needs it most to maintain balance. If you stumble, you’ll naturally position your hands to catch yourself. It’s exactly the same with Wheeleo®.

Dealer

Delivery

The prices shown on the‘delivery costs‘ page include VAT.

We currently work with DPD for the delivery of our Wheeleo®️. Delivery is made to the delivery address.

Wheeleo®️ is a CE-certified medical device. It cannot currently be sold on this website outside the European Community. If your EC country is not accessible via the webshop, please request it via our contact form. Take a look at the dealer map to find a dealer in your country.

At present, we do not offer the possibility of delivery to a relay point.

When the parcel is handed over to the carrier, you will receive a tracking link by email to follow your parcel.

At present, we send packages once a week. Orders placed before Friday 12pm will be dispatched on the following Monday.

Find a Wheeleo® dealer

Explore the map to find a Wheeleo® dealer near you.

Company details

location

Clos Chapelle aux champs 30, 1200 Brussels, Belgium

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Test the Wheeleo®

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