customer service

FAQ

Take a look at our FAQ page, a collection of frequently asked questions to provide you with the information you need quickly. Browse through our answers to resolve your questions and optimize your Wheeleo®️ experience.

Table of contents

Webshop

Wheeleo®

Wheeleo® is a new-generation mobility device for people who have difficulty walking and standing. Combining a rollator with a cane, the Wheeleo® has 4 key features that enhance a person’s independence, safety and mobility.

Main features :

– One-handed. You only need one hand to get the support you need. The other hand is free to open doors, call loved ones or hold a bag.

– Elegant design. The compact, convertible design lets you fit into tight spaces or carry it in your suitcase. Its elegant look will make you stand out from the crowd.

– Press continuously. No need to lift the device, thanks to 4 wheels always in contact with the ground. Wheeleo® allows you to move with a continuous flow. Endless support, without you even realizing it.

– Dynamic braking. Wheeleo® offers safety in stable and unstable moments. Risk of falling? Considerably weak. The absence of brakes makes for smooth running.

The Wheeleo® has no brakes and, more importantly, doesn’t need them. The device is easily controlled, allowing the person to stop and walk at the desired pace.

Thanks to its rolling design, the Wheeleo® will always be placed in the right position for its user. When balance is lost, the user automatically positions the Wheeleo® in the most comfortable position, without lifting it. Adding brakes would be like replacing the Wheeleo® with an ordinary cane, as the brakes would block the wheels. As a result, the Wheeleo® could tip over and the user could fall.
That’s why Wheeleo® offers greater stability when walking.

No. To move the Wheeleo® sideways, a lateral movement is required. If you make the same movement with a conventional cane, it will tip over and fall. The Wheeleo® will move without tipping over. It positions itself where the user needs it most to maintain balance. If you stumble, you’ll naturally position your hands to catch yourself. It’s exactly the same with Wheeleo®.

Wheeleo® is designed for indoor and outdoor use on flat surfaces. So it’s important to pay attention to soil quality. Wheeleo® can be used in many parks, shopping centers, parking lots and sidewalks. It’s important that the wheels can turn freely. The size of the wheels makes it possible to overcome small obstacles. For larger obstacles or places where the wheels cannot turn freely, simply lift the Wheeleo®.

Since 1/1/2024, Wheeleo® has been reimbursed in Brussels (but not yet in Wallonia and Flanders). On the other hand, the AVIQ in Wallonia and PHARE in Brussels offer financial assistance for the purchase of the Wheeleo®. In both cases, you must be in good standing and under 65 to be eligible. It is advisable to contact these organizations for the latest information. Don’t hesitate to ask your insurance company.

  • Or as a crutch if you need to unload your opposite lower limb (pain, weakness ++, …). Wheeleo®️ will be close to you.
  • Either as high as possible to help you maintain your balance without putting too much pressure on the handle. The Wheeleo®️ will then be further away from you.

Don’t hesitate to test several heights to find the one that suits you best. Ask a healthcare professional to accompany you.

SERVICE

Delivery

The prices shown on the‘delivery costs‘ page include VAT.

We currently work with DPD for the delivery of our Wheeleo®️. Delivery is made to the delivery address.

Wheeleo®️ is a CE-certified medical device. It cannot currently be sold on this website outside the European Community. If your EC country is not accessible via the webshop, please request it via our contact form. Take a look at the dealer map to find a dealer in your country.

At present, we do not offer the possibility of delivery to a relay point.

When the parcel is handed over to the carrier, you will receive a tracking link by email to follow your parcel.

At present, we send packages once a week. Orders placed before Friday 12pm will be dispatched on the following Monday.

Find a Wheeleo® dealer

Explore the map to find a Wheeleo® dealer near you.

Company details

location

Clos Chapelle aux champs 30, 1200 Brussels, Belgium

Phone/whatsapp

Need help? Contact us!

Questions remain? Don't hesitate to contact us. We're here to help make your experience as smooth as possible!

Test the Wheeleo®

Please fill in this short form so that we can contact you to arrange a test.

×